Hydronic Heating Systems prides itself on providing fantastic customer service. We have partnered with ‘Word of Mouth Online’ as an avenue for our clients to share their experience with us to the rest of Melbourne. We have won their Service Award for four years running! – 2012 through to 2015.
Excellent service was provided by Robert, Mark & the installation guys who were friendly, patient and really seemed to enjoy their work, despite what turned out to be a difficult installation under our older home. We also appreciate prompt followup from Robert when our system needed some tweaks. Enjoying having a lovely warm home, thanks.
Thank you so much to everyone, we are so pleased with our wonderfully warm home. Anyone wanting Hydronic heating should be talking to Mark and Robert. They have been a pleasure to deal with. All involved in the installation were professionals and nothing was too much trouble. The whole process was flawless, and we couldn’t be happier!
Install Hydronic heating to nine panels in 8 areas in a weatherboard house. From the get go , Mark has supplied us with informative brochures about hydronic. You feel as if the research has been done for you. Robert did the planning at our house and he was a thorough gentleman in his approach. No hard sell at all! Luke, the installer, was a complete professional in his approach. Daresay, good workers like this are hard to find. They supplied us with a competitive quote and completed job on time. There is a follow up to have our special flatface panels installed at a later date and we look forward to this especially as it will be in the winter. All communications were prompt and email was the order of the day. Overall, a most satisfactory installation and business dealing.
We converted our home from an old ducted gas heating system to hydronic heating. We got quotes from 4 companies before settling on Rob and Mark from Hydronic Heating. We never felt ‘sold’ anything. The system design leveraged all of their years of experience and met our needs and requests. Their focus was on doing a great job and keeping us happy, even if things didn’t go as planned. (e.g. there was one panel location with very limited clearance and access from under the house. They persevered however and got the pipes connected… on a weekend… and with the help of their father). I’m not sure if other companies would be as outcome focused and would go the extra mile to make things happen so quickly rather than waiting for the following week. Guys, we were genuinely impressed with your down to earth approach and enjoyed having you in our home to build our preferred heating system. Thank you!!
We had two floors of hydronic heating put in our newly bought home before we moved in. Timing was tight as we only had a three week window but Mark, Robert & Nick worked tirelessly over 5 days to get it done in time. This took a little longer as it was a tricky building to negotiate downstairs but they managed it with problem solving & great professionalism. They treated the house and us with respect and the end job is excellent. The system has worked without a hitch and Mark has been in touch with us throughout the project to make sure we were happy throughout the installation. They explained everything to us as they were going along, recommended sizes & places of panels with reasoning behind their placement. Some floorboards had to come up upstairs but they were relaid well & with no sign now the carpets are back down. Holes had to be made in the brickwork outside but it actually looks fine & the end job is great. They tidied up after themselves, patched major hole from the old ducted heating and took away rubbish, this was really important to us as we didn’t want rubbish lying around in the yard of our new home. We can’t recommend them enough.